Return & Refund Policy

Return & Refund Policy

1. Returns

1.1. We understand that circumstances may arise that require you to request a return of your booking for a Kiddypedia workshop or event. Our policy regarding returns is as follows:

1.2. Cancellation Window: You may request a cancellation and refund within 7 days from the date of booking, provided that the event or workshop has not taken place during this period. If the event or workshop has already occurred, refunds will not be issued.

1.3. Cancellation Process: To request a cancellation and refund, please contact our customer support team at marketing@kiddypedia-inc.com or +60125586015 (WhatsApp).

1.4. Refund Eligibility: Refunds are eligible only for cancellations made within the specified cancellation window. Refunds will not be issued for no-shows or cancellations made after the event or workshop has taken place.

2. Refunds

2.1. Refunds will be processed in accordance with the following guidelines:

2.2. Method of Refund: Refunds will be issued using the same payment method used for the original booking, unless otherwise agreed upon.

2.3. Processing Time: Please allow up to 14 business days for the refund to be processed. The exact processing time may vary depending on your payment provider.

2.4. Refund Amount: The refund amount will be the total cost of the booking minus any applicable fees, as specified in our cancellation policy.

2.5. Non-Refundable Fees: Some fees associated with the booking may be non-refundable, as outlined in our cancellation policy.

3. Changes and Cancellations by the Provider

3.1. In the event that Kiddypedia must cancel a workshop or event due to unforeseen circumstances or insufficient bookings, customers will receive a full refund or be offered an alternative workshop or event.

4. Contact Information

For any questions, concerns, or to request a return and refund, please contact our customer support team at marketing@kiddypedia-inc.com or +60125586015 (WhatsApp).

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