Return & Refund Policy

1. Returns

1.1. We understand that circumstances may arise that require you to request a return of your booking for a Kiddypedia workshop or event. Our policy regarding returns is as follows:

1.2. Cancellation Window: Refunds are not allowed within 3 days of the actual event date.

1.3. Cancellation Process: To request a cancellation and refund, please contact our customer support team at marketing@kiddypedia-inc.com or +60125586015 (WhatsApp).

1.4. Refund Eligibility: Refunds are eligible only for cancellations made within the specified cancellation window. Refunds will not be issued for no-shows or cancellations made after the event or workshop has taken place.

2. Refunds

2.1. Refunds will be processed in accordance with the following guidelines:

2.2. Method of Refund: Refunds will be issued using the same payment method used for the original booking, unless otherwise agreed upon.

2.3. Processing Time: Please allow up to 14 business days for the refund to be processed. The exact processing time may vary depending on your payment provider.

2.4. Refund Amount: The refund amount will be the total cost of the booking minus any applicable fees, as specified in our cancellation policy.

2.5. Non-Refundable Fees: Some fees associated with the booking may be non-refundable, as outlined in our cancellation policy.

3. Changes and Cancellations by the Provider

3.1. In the event that Kiddypedia must cancel a workshop or event due to unforeseen circumstances or insufficient bookings, customers will receive a full refund or be offered an alternative workshop or event.

4. Contact Information

For any questions, concerns, or to request a return and refund, please contact our customer support team at marketing@kiddypedia-inc.com or +60125586015 (WhatsApp).