Service Delivery Policy

At Kiddypedia, we are committed to providing you with an exceptional experience when booking and participating in our workshops and events. Our Service Delivery Policy outlines how we deliver our services to ensure your satisfaction.

1. Booking Confirmation

Upon successful booking of a Kiddypedia workshop or event, you will receive a booking confirmation email. This email will include essential details such as the event date, time, location, and a summary of your booking. Please review this confirmation carefully to ensure all information is accurate.

2. Event Information

For your convenience, detailed event information, including any preparatory instructions or materials, will be provided to you in advance of the event. You will receive this information via email, allowing you to adequately prepare for the workshop or event.

3. On-Site Experience

When you arrive at the event venue, our friendly staff and facilitators will be on hand to welcome you and your child. We prioritize creating a safe, engaging, and enjoyable environment for all participants.

4. Post-Event Communication

After the event, we may send follow-up emails or surveys to gather feedback about your experience. Your feedback is valuable to us and helps us continually improve our services.

5. Event Changes or Cancellations

In the rare event that we need to make changes to an event's date, time, or location, we will notify you promptly via email or phone. We understand that plans may change, so please review our [Cancellation Policy] for information about cancellations and refunds.

6. Contact Us

If you have any questions, concerns, or require further assistance regarding our service delivery, please do not hesitate to contact our customer support team at marketing@kiddypedia-inc.com or +60125586015 (WhatsApp). We are here to assist you and ensure your experience with Kiddypedia is exceptional.